Terms and Conditions

Terms and Conditions of Trading - Scotts (London) Limited

Luxuriousdogbeds.co.uk is owned and operated by Scotts (London) Limited. All intellectual property rights, including copyright, for the content displayed on this website belongs to Scotts (London) Limited.

Acceptance of Terms & Use of Website

By using the luxuriousdogbeds.co.uk website you will be deemed to have accepted these Terms & Conditions.

Scotts (London) Limited reserves the right to amend or vary these Terms & Conditions at any time and without notice to the Customer and the Customer’s continued use of the Website and/or ordering Product from the Website shall be deemed to be acceptance of such change.

Scotts (London) Limited may vary any item or part of the Website, including policies, terms and Products. New items may be added. Retail prices may be changed without notice at any time.

1. Definitions

The definitions and rules of interpretation in this clause apply to this Agreement.

"Custom-built" Products: are products made to order and are listed on our website as beds with a delivery timescale of 2-4 weeks.

"Stock" Products: are products that are listed on our website with a delivery timescale of 7 days.

Clearance Item: a product that is sold at a reduced price as a direct consequence of warehouse clearance.

Packing Slip: a document provided by us headed ‘Packing Slip’ on delivery of Goods.

Domestic Purposes: any use at a residential home and not used in connection with the running of any business.

Good(s): any sofas, cushions, cushion covers or throws that are advertised on our website

Product(s): this has the same meaning as Good(s).

Customer: any person placing a valid order on the luxuriousdogbeds.co.uk website

Sales Order: a document provided by us headed ‘Invoice’ on placing an order.

UK Mainland: this is the island of Great Britain and excludes The Highlands, Northern Ireland and any British islands that are geographically separate from the island of Great Britain.

2. Contract

2.1 These Terms and Conditions of Trading (‘Agreement’) apply to all consumer contracts between Scotts (London) Limited and the Customer (‘you/your’) in relation to all sales of goods and services.

2.2 Any order placed with us is not accepted until we have sent a Sales Order confirmation to you via e-mail.

2.3 Any typographical, clerical or other error or omission in any sales literature, quotation, pricelist, acceptance of offer, invoice or other document issued by us will be subject to correction without any liability on our part.

3. Product Specifications

3.1 We have a policy of continuous Product development and reserve the right to amend the specification of Products without prior notice in relation to future sales.

3.2 Goods supplied may differ as a consequence from those advertised. Unless agreed with you, the Goods supplied will be of equivalent value, functionality and appearance. Any significant variations will be highlighted on the display model.

3.3 Leather Products are made from quality natural leather and accordingly they may not be uniform in colour or texture. Only the finest hides are selected but they will show natural marks and scars on the hide. Some leathers will mellow with age and exposure to sunlight and heat.

4. Measurements

The measurements of all Products made by us will be as accurate as possible, but are nevertheless approximate.

5. Prices

We aim to provide accurate prices at all times however any errors made on our website, correspondence or in our literature will be subject to correction without any liability on our part as detailed in 2.3 & 12.4

6. Payments

6.1 We require payment in full before dispatch of Goods.

7. Delivery

7.1 For all purchases of custom products you will be contacted and advised of a delivery date when the Good(s) on your order has/have been received into our warehouse, if not already in stock.

7.2 We will deliver your Goods to any UK Mainland address at our standard rates (with the exception of the Scottish Highlands), for deliveries to Ireland, the Scottish Highlands and UK Islands an additional fee will be charged, delivery charges are detailed in the “Delivery Info’ section of our website. Relevant charges will vary, but will be indicated when you place your order.

7.3 Scotts (London) Limited arranges its delivery service through third party service providers. The Customer shall be notified by e-mail once the Product is dispatched and the Customer shall be advised of any tracking number if relevant.

7.4 If we accidentally damage Goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the Goods or the value thereof. Refunds can only be made to the original value of purchase

7.5 Time of delivery cannot be guaranteed. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Scotts (London) Limited or delay due to any reasonable rescheduling of delivery.

7.6 In the event that you would like to have Goods delivered to a location outside of the UK we can deliver to any port on the UK Mainland if you arrange for the onward shipping. It is your responsibility to check the condition of the Goods at the location where we deliver (this can either be you personally, a representative of the shipping company, a relative or an employee of yours). Liability for the Goods becomes yours when the Dispatch Note is signed either by you or your agent. Please note that your right of return is modified as set out in clause 8.


8. Returns and Refunds

8.1 If you have ordered a "Stock" product then, subject to clause 8.2 and clause 8.3, you have the right to cancel your order either before delivery, or within 14 days of delivery. If you wish to make a return we will not refund the initial delivery charge. Refunds can only be made to the original value of the product purchased. This does not affect your statutory rights.

8.2 Goods must be returned to us in an as new condition in the original box and packaging and we reserve the right to make reasonable deductions from the amount refunded to you if there are signs of wear and/or damage to the Goods.

8.3 Cushions must be returned unused and still in their original packaging.

8.3 Any order for "Custom-Built" products may not be cancelled by you once the payment has been made, either before or after delivery. We have no obligation to take back these Goods, though may do so with the incurrence of a 35% restocking fee. This is entirely at our discretion.

8.4 In the event that you order Products and you arrange for the Products to be shipped to a location outside of the UK Mainland clause 8.1 is modified to the extent as set out below. You still have the right to return the Products but it is your responsibility to arrange for the Products to be shipped back to the the UK address we specify for returns. 

8.5 There is no automatic right of return for any Clearance Item purchased and they are sold as seen. Your statutory rights are not affected.


9. Guarantees

9.1 The provisions of this clause apply in addition to your statutory consumer rights in relation to faulty or misdescribed Goods. These rights are not affected by the guarantee.

9.2 For the purpose of this clause the guarantor is Scotts (London) Limited, registered address: 69 High Street, Bideford, Devon, EX39 2AT

9.3 All furniture carries a 1 year frame construction guarantee against faulty workmanship and/or faulty materials. 

9.4 Guarantees may not be assigned to a third party.

9.5 These guarantees do not cover fair wear and tear, neglect, abuse or misuse of your Goods, loss or damage due to unreasonable exposure to water or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party.

While all efforts have been made to ensure that the fabrics used to make your pet sofa are strong and durable they are not indestructible. Sofa and cushion fabrics damaged by animal chewing or unusually abrasive or piercing activity are not covered by this guarantee

10. Natural Fabrics

10.1 Fabric batches may vary. Some of our fabrics are created from natural materials, and thus, unlike manmade products, there can be slight variations between batches. The most common variation is that of colour – though the actual variation is often almost negligible or very slight.

10.2 We cannot accept any responsibility for fading or discolouration, due to exposure to direct or indirect sunlight. Sunlight affects different fabrics in different ways, but sunlight, whether direct or indirect, will nevertheless always affect fabric colour. Darker fabrics, because they have further to fall, are likely to discolour and fade more. Different fabrics, dark or light are liable to fade or discolour at different rates.

10.3 We cannot accept any responsibility for fading or discolouration, due to exposure or contact with any chemicals sprayed nearby or applied directly. Please also note that there are certain aerosol sprays, most particularly odour neutralisers and nicotine neutralisers that contain certain chemicals that can react with fabric dyes (the cans should warn against spraying close to upholstery without first covering it).

11. Claims Under Guarantee

11.1 In the event of a claim under guarantee occurring, please contact us by e-mail at enquiries@scottslondon.co.uk

11.2 We will endeavour to repair the defective Goods free of charge. If a repair is not possible you will be offered a replacement and only if a suitable replacement is not available will you be offered a refund. Refunds can only be made to the original value of purchase.

11.3 We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered Goods, over and above the value of the Goods themselves. This does not affect your statutory rights.

11.4 Our guarantees are limited to Goods sold and retained in the United Kingdom, and used solely for Domestic Purposes.

12. Internet Purchases

12.1 The following terms and conditions in this clause, apply only to purchases made through the Internet.

12.2 We endeavour to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee that your monitor will accurately reflect the colour of the product delivered.

12.3 The contract shall not be concluded until we have received your valid credit card charge or debit card payment details and we have accepted the order by way of a confirmation by return e-mail to the address you have given us during the ordering process.

12.4 Every effort is made to ensure the complete accuracy of our website however some prices/details may change from time to time and it is possible that error may occur. We will use reasonable endeavours to rectify any errors as swiftly as possible but we cannot be responsible for any losses incurred.

12.5 We are entitled to refuse any order placed by you.

12.6 To the maximum extent permissible by law, we exclude all warranties, expressed or implied as to the accuracy of the information contained in any of the materials on the website. We cannot accept any liability for any particular material on the website or as a result of any use or reliance placed upon information contained on the website.

12.7 Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk. You will be solely responsible for any damage to your own computer systems or loss of data that results from the download of such materials.

12.8 We control and operate the web site from offices within England. Accordingly the laws of England & Wales govern claims relating to, including the use of the web site and the materials contained therein. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between Luxuriousdogbeds.co.uk and you the laws of England and Wales will apply at all times.

13. Data Protection

Scotts (London) Limited is a registered data controller in accordance with the Data Protection Act 1998 (‘the Act’). We process your personal data in accordance with the Act.

Scotts (London) Limited will not provide any personal data to any third party outside the company for marketing purposes if the Customer has indicated that they would not like Scotts (London) Limited to do this during the registration process.

Scotts (London) Limited will always obtain the Customer’s permission for any use of personal data at any time and the Customer will always be entitled to opt out of that consent at any time.

14. Privacy

Scotts (London) Limited will not disclose any information on any Customer to any third party other than to process the orders and deliver Products to the Customer.

In particular, Scotts (London) Limited does not retain details of Customers’ credit cards. All payments are processed though the secure Worlpay payment gateway and Scotts (London) Limited does not have access to the customer’s card details at any time.

Scotts (London) Limited agrees it will not contact the Customer by e-mail to request personal information or data at all. If the Customer receives any such request, the Customer is advised not to respond.

We understand that many people still worry about submitting personal details on the Internet – especially their credit/debit card numbers. So we’d like to reassure you that any information you provide here will remain safe and secure

15. Rights of Third Parties

For the purpose of the Contracts (Rights of Third Parties) Act 1999, this Agreement does not and is not intended to give any rights, or any right to enforce any of its provisions, to any person who is not a party to it.

16. Applicable Law

These Terms and Conditions of Trading are governed by and are to be construed in accordance with the laws of England and Wales

Scotts (London) Limited is obliged by law to provide the following information

The website Luuriousdogbeds.co.uk is operated and owned by Scotts (London) Limited.

Registered office 69 High Street, Bideford, Devon, EX39 2AT

Registered in England Company No: 9064784

Our address and all communications can be addressed to us at: -

Scotts (London) Limited Manor Orchard, Little Gaddesden, Herts, HP4 1PL