Returns

If you have ordered from our Standard Range then, provided goods are returned in saleable condition as detailed below you have the right to cancel your order either before delivery, or within 14 days of delivery.

If you wish to make a return we will refund your initial delivery charge however return carriage will be at your cost. Refunds can only be made to the original value of the purchase. This does not affect your statutory rights.

If you have a query relating to your order please call us on 01727 838145 or email enquiries@scottslondon.co.uk stating your order number, query & full contact details.

SALEABLE CONDITION

Goods must be returned to us in a saleable condition and we reserve the right to make reasonable deductions from the amount refunded to you if there are signs of wear and/or damage to the Goods.

Cushions must be returned unused and still in their original packaging.

CUSTOM BUILT GOODS

Orders for Custom-Built Goods may not be cancelled by you, either before or after delivery. We have no obligation to take back these Goods, though we may do so with the incurrence of a 35% restocking fee. This is entirely at our discretion.

 

GOODS DELIVERED OUTSIDE THE UK

In the event that you order Goods and you arrange for the Goods to be shipped to a location outside of the UK Mainland you still have the right to return the Goods, but it is your responsibility to arrange for the Goods to be shipped back to the UK Mainland.

We will collect the Goods from any address on the UK Mainland.

CLEARANCE ITEMS

There is no automatic right of return for any Clearance Item purchased and they are sold as seen. Your statutory rights are not affected.