FAQ

Which size of dog bed is best for my dog?

We offer a range of four sofa sizes which we think will accommodate the majority of standard size breeds, please see our breed size guide which lists our recommended sofa sizes for almost 100 of the most popular breeds.

If you have 2 dogs and would like them to share a bed but are not sure of what size to get please either call or email us and we will be happy to help.

 

Could my pet sofa hold the weight of both my dogs?

Our luxury dog beds are built to an incredibly high specification and we are confident that if your dogs can fit into the sleeping area our sofa will support them safely.

 

How should I clean my dog sofa?

We recommend different cleaning methods depending on your choice of fabric. Please see our care guide section for further details.

 

Can I remove the cushion covers for cleaning?

Yes, most of our cushion covers are removable and can be machine washed, the only exception to this is our leather cushion cover which can be removed but should only be cleaned by hand, please see our care guide for further details.

 

Can I send it back if I don’t like it?

We hope you and your best friend will be delighted with your Scott’s of London dog bed but if for any reason you are not happy with it you can return it within 14 days for a full refund. Please note however if you have ordered a custom build bed that is not part of our normally stocked range we will not be obliged to accept any returns. We may consider returns on a case-by-case basis depending on the configuration you have ordered, please note this may be subject to a restocking fee of up to 35%.

All products need to be returned in saleable condition, cushions must be returned unused and still in their original packaging.

 

How long will delivery take?

If you have ordered an item that is in stock we aim to have it with you with as quickly as possible, this is normally within two to seven days of order confirmation, just think your pet could be lazing around in luxury just a few days from now!

If you have selected a custom-built bed it will normally take between 3-6 weeks to deliver, it may be less than this but depending on workload but we don’t want to disappoint you. Please also check out our 'Buy Now' section as we carry hundreds of beds in stock with over a thousand potential individual configurations.